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Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders placed through our online shop. Our online shop is directed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal personality that acts in the performance of its commercial or independent professional activity when concluding a legal transaction.

2. Contracting Party, Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog.

By clicking the order button, you submit a binding order for the goods contained in the shopping cart.

The automatic confirmation of receipt of your order does not yet constitute acceptance of your offer.

The purchase contract is only concluded when we accept your order by means of an explicit declaration of acceptance (e.g., order confirmation by e-mail) or by shipping the goods.

We reserve the right not to accept orders, particularly if:

  • products are unavailable,
  • price information is obviously incorrect,
  • or required information (e.g., sizes for customizable products) is missing.

For customizable products (e.g., wedding rings), a contract is only concluded once all information required for production is fully available and has been confirmed by us.

Should obvious price errors arise after the conclusion of the contract, we reserve the right to challenge the contract on the grounds of error.

3. Contract Language, Storage of Contract Text

The language available for the conclusion of the contract is German.

We store the contract text and send you the order details and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. Delivery Conditions

In addition to the stated product prices, shipping costs may apply. You can find more detailed provisions regarding any applicable shipping costs in the offers.

We do not deliver to packing stations (Packstationen).

5. Payment

In our shop, the following payment methods are generally available to you:

Credit Card
By placing the order, you provide your credit card details. After you have been legitimized as the rightful cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, legitimize yourself with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately thereafter. You will receive further instructions during the ordering process.

Sofortüberweisung (only for Austria)
eps-Überweisung is a simple and secure online payment method from Austrian banks for purchases in web shops or for processing electronic government transactions (e-government) in Austria. With eps-Überweisung, no sensitive data needs to be entered in the web shop!

6. Retention of Title

The goods remain our property until full payment has been made.

7. Transport Damage

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.

8. Warranty and Guarantees

Unless expressly agreed otherwise below, the statutory law on liability for defects shall apply.
For used goods, the following applies: if the defect occurs after one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
The above limitations and shortening of periods do not apply to claims based on damage caused by us, our legal representatives, or vicarious agents
• in the event of injury to life, limb, or health
• in the event of intentional or grossly negligent breach of duty as well as fraudulent intent
• in the event of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed, or
• insofar as the scope of the Product Liability Act is opened.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer Service: You can reach our customer service Tuesday to Friday from 9 a.m. to 6 p.m. and Saturdays from 9 a.m. to 1 p.m. at the number 059887 as well as by e-mail at onlineshop@feichtinger.biz

9. Liability

We are always fully liable for claims based on damage caused by us, our legal representatives, or vicarious agents
• in the event of injury to life, limb, or health
• in the event of intentional or grossly negligent breach of duty
• in the event of guarantee promises, if agreed, or
• insofar as the scope of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives, or vicarious agents, liability is limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

 

Privacy Policy


The party responsible for data processing is:
Feichtinger Schmuckhandels GmbH
Josefigasse, 5-7
A-8020 Graz
Austria
+43(0)598870
office@feichtinger.biz

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Every time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the retrieval, the amount of data transferred, and the requesting provider (access data), and documents the retrieval.

This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. This serves to protect our overriding legitimate interests in the correct presentation of our offer in the context of a balancing of interests in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your page visit.

Hosting services by a third-party provider
As part of processing on our behalf, a third-party provider performs the services for hosting and displaying the website for us. All data collected as part of the use of this website or in the forms provided for this purpose in the online shop as described below are processed on its servers. Processing on other servers only takes place within the framework explained here.

This service provider is based within a country of the European Union or the European Economic Area.

2. Data Collection and Usage for Contract Fulfillment, Contacting, and Opening a Customer Account

We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g., via a contact form or e-mail). Mandatory fields are marked as such, as in these cases we urgently need the data for contract fulfillment or for processing your contact request, and you cannot send the order or the contact request without providing them. The data collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR for contract fulfillment and processing of your inquiries.
To the extent that you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account.
After complete fulfillment of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to further data usage that is permitted by law and about which we inform you in this statement. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

3. Data Sharing

For the fulfillment of the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we pass your data on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass the payment data collected for this purpose on to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

4. E-Mail Newsletter and Postal Advertising

E-Mail advertising with newsletter subscription
If you subscribe to our newsletter, we use the data required for this or separately provided by you to send you our e-mail newsletter regularly based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data or we reserve the right to further data usage that is permitted by law and about which we inform you in this statement.

The newsletter is sent as part of processing on our behalf by a service provider to whom we pass on your e-mail address for this purpose. This service provider is based within a country of the European Union or the European Economic Area.

Postal advertising and your right to object
Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., to send interesting offers and information about our products by letter mail. This serves to protect our overriding legitimate interests in advertising to our customers in the context of a balancing of interests in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.

The advertising shipments are performed as part of processing on our behalf by a service provider to whom we pass on your data for this purpose.
You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

5. Cookies and Web Analytics

To make the visit to our website attractive and to enable the use of certain functions, to display suitable products, or for market research, we use so-called cookies on various pages. This serves to protect our overriding legitimate interests in the optimized presentation of our offer in the context of a balancing of interests in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. Cookies are small text files that are automatically saved on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser on your next visit (persistent cookies). You can see the duration of storage in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer™
Safari™
Chrome™
Firefox™
Opera™
If cookies are not accepted, the functionality of our website may be restricted.

Use of Google (Universal) Analytics for Web Analytics
To the extent that you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analytics service is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). Google (Universal) Analytics uses methods that allow an analysis of your use of the website, such as cookies. The information automatically collected about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. After the purpose has ceased and the use of Google Analytics by us has ended, the data collected in this context will be deleted.

Insofar as information is transmitted to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de. This prevents the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google.

As an alternative to the browser plugin, you can click <a href=""javascript:gaOptout()"">this link</a> to prevent collection by Google Analytics on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you will be asked for your consent again.

6. Online Marketing

Privacy Policy for Microsoft Clarity

When visiting this website, personal data is processed. Data categories processed in this context: data for the creation of usage statistics. Purpose of processing: anonymization and creation of statistics and analysis of usage behavior. The legal basis for processing: your consent in accordance with Art. 6 (1) (a) GDPR. Data transfer occurs: to the independent controller Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. The legal basis for the data transfer to Microsoft Ireland Operations Ltd. is your consent in accordance with Art. 6 (1) (a) GDPR. This may also imply the transfer of personal data to a country outside the European Union. The transfer of data to the USA takes place on the basis of Art. 45 GDPR in conjunction with the European Commission's adequacy decision C(2023) 4745, as the data recipient has committed to complying with the data processing principles of the Data Privacy Framework (DPF). For email contact with the Data Protection Officer of Microsoft Ireland Operations Ltd.: https://www.microsoft.com/en-ie/concern/privacy. The privacy policy of Microsoft Ireland Operations Ltd.: https://privacy.microsoft.com/en-gb/privacystatement. 

Google Ads Remarketing
We use Google Ads to advertise this website in Google search results as well as on third-party websites. When you visit our website, Google's so-called remarketing cookie is set, which automatically enables interest-based advertising by means of a pseudonymous CookieID and on the basis of the pages you visit. This serves the purpose of safeguarding our legitimate interests, which are overriding in the context of a balancing of interests, in the optimal marketing of our website in accordance with Art. 6 (1) sentence 1 (f) GDPR. Once the purpose has ceased and the use of Google Ads Remarketing by us has ended, the data collected in this context will be deleted.

Any data processing beyond this only takes place if you have consented to Google linking your web and app browser history to your Google account and using information from your Google account to personalize advertisements you see on the web. In this case, if you are logged into Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data to create target groups.

Google Ads is a service provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can deactivate the remarketing cookie via this link. In addition, you can inform yourself about the setting of cookies at the Digital Advertising Alliance and make settings for this.

Google Maps
This website uses Google Maps to visually display geographic information. Google Maps is a service provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves the purpose of safeguarding our legitimate interests, which are overriding in the context of a balancing of interests, in an optimized presentation of our services and easy accessibility of our locations in accordance with Art. 6 (1) sentence 1 (f) GDPR.
When using Google Maps, data about the use of the Maps functions by website visitors is transmitted or processed by Google, which may include, in particular, the IP address and location data. We have no influence on this data processing.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
To deactivate the Google Maps service and thus prevent the transmission of data to Google, you must deactivate the Java-Script function in your browser. In this case, Google Maps cannot be used or can only be used to a limited extent.
Further information on data processing by Google can be found in Google's privacy policy. The terms of use for Google Maps contain detailed information about the map service.
Data processing takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR, which you can view here.

7. Social Media

Our online presence on Facebook, YouTube, Instagram

Our presence on social networks and platforms serves to facilitate better, active communication with our customers and interested parties. We use these channels to provide information about our products and ongoing special promotions.
When visiting our social media presence, your data may be automatically collected and stored for market research and advertising purposes. Using pseudonyms, so-called usage profiles are created from this data. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used on your device for this purpose. User behavior and interests are stored in these cookies. This serves our legitimate interests, which are overriding in the context of a balancing of interests, in an optimized presentation of our services and effective communication with customers and interested parties in accordance with Art. 6 (1) (f) GDPR. If you are asked by the respective social media platform operators for consent to data processing, e.g., by means of a checkbox, the legal basis for data processing is Art. 6 (1) (a) GDPR.
Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: An adequacy decision by the European Commission exists for the USA. This dates back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their sites as well as contact options and your related rights and settings options for protecting your privacy, in particular objection options (opt-out), please refer to the providers' privacy notices linked below. If you still require help in this regard, you can contact us.

Facebook: https://www.facebook.com/about/privacy/
Data processing takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR, which you can view here.
Further information on data processing when visiting a Facebook fan page (information on Insights data) can be found here.

Google/ YouTube: https://policies.google.com/privacy?hl=en

Instagram: https://help.instagram.com/519522125107875

Objection Option (Opt-Out):

Facebook: https://www.facebook.com/settings?tab=ads

Google/ YouTube: https://adssettings.google.com/authenticated?hl=en

Instagram: https://help.instagram.com/519522125107875

8. Contact Options and Your Rights

As a data subject, you have the following rights:

in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent described therein;
in accordance with Art. 16 GDPR, the right to demand the immediate correction of incorrect or completion of your personal data stored by us;
in accordance with Art. 17 GDPR, the right to demand the deletion of your personal data stored by us, unless further processing is required:
for exercising the right of freedom of expression and information;
for compliance with a legal obligation;
for reasons of public interest or
for the establishment, exercise, or defense of legal claims;
in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as:
the accuracy of the data is contested by you;
the processing is unlawful, but you oppose its erasure;
we no longer need the data, but you require them for the establishment, exercise, or defense of legal claims, or
you have objected to processing pursuant to Art. 21 GDPR;
in accordance with Art. 20 GDPR, the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format or to request the transmission to another controller;
in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as the revocation of granted consents or objection to a specific use of data, please contact us directly using the contact details in our legal notice.

Right to Object
Insofar as we process personal data as explained above to safeguard our legitimate interests, which are overriding in the context of a balancing of interests, you may object to this processing with effect for the future. If processing occurs for direct marketing purposes, you may exercise this right at any time as described above. Insofar as processing occurs for other purposes, you only have a right to object if there are reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.